FAQ — Haven and Roam

How long will my order take to ship?

All items are made to order through our print-on-demand partner. Most orders ship within 2–7 business days, and delivery typically takes 3–7 business days after production. You’ll receive tracking info as soon as your order is on its way!

What size should I order?

All clothing features a relaxed unisex fit. We recommend checking the size chart on each product page for exact measurements. If you prefer a slouchy, oversized look, consider sizing up!

Do you offer free shipping?

Yes! We offer free shipping on all orders $75 and up—no code needed. Just fill your cart with cozy goodness and the discount will apply automatically at checkout.

What’s your return policy?

Because each item is made to order, we don’t accept returns or exchanges for reasons like sizing or color preference. However, if your item arrives damaged or there’s a print issue, contact us within 30 days of delivery with a photo—we’ll gladly send a free replacement or refund.

What brand are your shirts and sweatshirts?

We exclusively use Comfort Colors® apparel for that soft, sun-faded, vintage feel. Garment-dyed and ethically sourced, they’re our go-to for cozy, lived-in comfort.

How should I care for my items?

To keep your pieces soft and vibrant:

  • Machine wash cold, inside out

  • Use gentle detergent

  • Tumble dry low or hang to dry

  • Avoid bleach and ironing directly on the design

Can I request a custom design or personalization?

At this time, we don’t offer custom orders—but we’re always dreaming up new designs! Feel free to message us with ideas or themes you’d love to see in future collections.

Contact Us for Additional Information

Still have questions? We’re here to help! Whether you’re wondering about sizing, shipping, or just want to say hi, feel free to reach out.

You can contact us by clicking the link below or email us at havenandroam@gmail.com. We aim to respond within 1–2 business days, Monday through Friday.

We love hearing from our customers—your feedback helps us grow and keeps the cozy vibes flowing.