Every physical item in our shop is made to order just for you. Because each piece is created after you order it, we can’t accept returns or exchanges for change of mind, wrong size, or color preference. We know that’s a little different from big-box stores, but it’s how we keep waste low and our pieces special.

Check the size guide and product details on each listing before placing your order. Sizing varies by product, so the size guide is your best friend here, especially for gifts. Questions about fit or details? Email us at hello@havenandroam.com before you order and we’ll gladly help.

Orders go into production quickly, so changes and cancellations can only be made within 12 hours of ordering. Email us as soon as possible at hello@havenandroam.com with your order number. After 12 hours, your order is already being made and can’t be changed or canceled.

If something went wrong on our end, we’ll make it right. Email us at hello@havenandroam.com within 7 days of delivery with:

• Your order number

• A clear photo of the issue (and the shipping label, if the package was damaged)

Once we review your claim, we’ll send a free replacement or issue a refund. You won’t need to send the item back.

Because digital files can’t be returned once downloaded, all Paper Co. purchases are final sale. If you have trouble with your download or spot an issue with a file, email us and we’ll help fix it.

Approved refunds go back to your original payment method. Depending on your bank, it may take 5–10 business days to show up on your statement.

We’re real people and we’d love to help. Email us at hello@havenandroam.com or visit our Contact page. We typically reply within 1–2 business days.