2–7 business days. This is how long it takes to make your item. Production times vary by product, so be sure to check the listing for the specific timeline on the item you’re eyeing.

3–8 business days within the U.S. This starts once your order leaves production.

Most orders arrive in 7–14 business days. Business days are Monday through Friday and don’t include holidays.

Holiday shoppers: Production times stretch during the busy season. Order by Tuesday, December 8 so your gifts make it under the tree in time.

Shipping is calculated at checkout based on your items and location. Orders of $75 or more ship free!

We currently ship within the United States only. We’d love to bring Haven & Roam to more places down the road someday, so stay tuned!

Our products are made by different specialty makers, each skilled at their own craft. If you order a few things, they may come from different places and arrive in separate packages on different days. Nothing’s missing! Each package will have its own tracking number.

Once your order ships, you’ll get an email with a tracking number. If it’s been more than 7 business days with no tracking email, check your spam folder, then reach out to us. We’ll track it down.

Planners and printables don’t ship at all. Your download link arrives by email right after checkout. No waiting by the mailbox required.

Please double-check your shipping address at checkout. Orders go into production quickly, so address changes can only be made within 12 hours of ordering. If a package is returned due to an incorrect address, we’ll do our best to help, but a replacement may require a new order and shipping fee.

If your order arrives damaged, misprinted, or just plain wrong, email us at hello@havenandroam.com within 7 days of delivery. Include your order number and a photo, and we’ll make it right with a replacement or refund.

If tracking shows your package was delivered but you can’t find it, check with neighbors (a good excuse to say hi) and give it a day, since carriers sometimes mark packages delivered early. Still missing? Reach out and we’ll help you file a claim with the carrier.

We’re real people and we’d love to help. Email us at hello@havenandroam.com or visit our Contact page. We typically reply within 1–2 business days.